Privacy Policy

Information we collect

We collect only what we need to serve you and improve how we reach homeowners:

• Contact details you give us — your name, phone number, email address, and ZIP code when you submit a form, request a quote, or book service.
• Tool and form inputs — details you enter into our instant estimate and savings tools (such as home size, system age, or the issue you're having) so we can give you a useful result.
• Usage and device data — analytics and cookies that record pages viewed, links clicked, browser, and approximate location, so we can see what's working and fix what isn't.
• Call information — when you call a number on our site, our call-tracking provider may record the number you dialed, your caller ID, and call time (and, where disclosed, the call itself) for quality and attribution.

How we use your information

• To contact you about the service you requested and schedule your visit or free quote.
• To prepare estimates, proposals, and financing options for your AC repair or installation.
• To improve our website, tools, and marketing, and to understand which channels bring homeowners to us.
• To send service updates and, if you opt in, occasional offers. You can opt out anytime.
• To meet legal, tax, warranty, and safety obligations.

We do not sell your personal information.

Third parties we share with

We share limited information with trusted providers who help us run the business, only as needed to do their job:

• Analytics — e.g., Google Analytics, to measure site usage.
• Call tracking — to route and attribute phone calls from our ads and pages.
• Financing partners — if you request financing, we pass the details you provide to a lending partner to process your application.

We may also disclose information when required by law or to protect the rights, safety, or property of our customers, our team, or the public.

Your choices

• Opt out of marketing messages using the unsubscribe link or by replying STOP to texts.
• Control cookies through your browser settings; some site features may not work without them.
• Request a copy of, correction to, or deletion of your information by emailing us.

Depending on where you live, you may have additional rights over your data. Contact us and we'll honor applicable requests.

Data retention & security

We keep your information only as long as needed for the purposes above or as the law requires, and we use reasonable safeguards to protect it. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.

Children's privacy

Our site is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The “last updated” date above shows the latest version.

Contact us

Questions about this policy or your information? Email hello@honesthomepros.com.